Refund Policy

We want you to be happy with QR Maker. Different product types have different refund rules — please pick the section that matches what you bought.

1. Subscription Plans (API tiers, Pro, Enterprise)

7-day money-back guarantee on your initial purchase — full refund, no questions asked, no hoops. Applies to both monthly and annual plans.

After 7 days, refund requests are reviewed case-by-case. We will consider refunds when there is a documented technical issue on our side we could not resolve, when you were charged twice or in error, or other exceptional circumstances at our discretion.

Renewals are not automatically refunded. If you forget to cancel before renewal, contact us promptly and we will assess fairly.

2. Event Gallery Memories Unlock ($29 one-time)

The $29 Memories unlock (unlimited photos, permanent retention, ZIP download) is refundable within 7 days of purchase if the gallery has not been actively used (fewer than 50 additional guest photos uploaded post-unlock).

After 7 days or after significant use, the unlock is non-refundable but you retain full access to the gallery and its features.

3. Wedding Album (Physical Printed Goods)

Printed hardcover albums are manufactured to order by our print partner (Gelato) from PDFs generated specifically for your gallery. Under EU consumer law (Directive 2011/83/EU Art. 16(c)), personalised goods manufactured to individual specification are exempt from the standard 14-day right of withdrawal. Our voluntary policy is more generous than the legal minimum:

4. AI Curated Wedding Album (Physical + AI Curation)

Same physical-goods rules as Section 3, plus:

AI selection is best-effort. Our curation algorithm selects the photos it considers the strongest across chapters (ceremony, party, etc.) using face-quality, sharpness, and diversity signals. You can preview the full selection on the /album/[your-slug] page before checkout — no refunds are available on the basis of preferring a different selection after paying, because you had the opportunity to review beforehand.

Host-made edits are the host's responsibility. The album editor lets you crop, rotate, reorder, rename sections, override the cover title/subtitle, apply AI Enhance filters, swap photos, and add or remove images. Every one of those choices is reflected in the preview you review before checkout — the on-screen preview is the authoritative representation of what will print. Refunds are not available when the book faithfully reproduces the choices you made in the editor. Genuine manufacturing defects (colour cast, binding issues, torn pages, wrong trim size) remain fully refundable per Section 3.

If the AI selection includes an inappropriate photo (e.g. a photo you had marked private in the gallery), that is a bug on our side — contact us for a full refund or a fresh regeneration.

5. Referral Store Credit

Store credit earned through the referral programme (see Terms §4b) has no cash value, is non-transferable, and cannot be refunded to a payment method. Credit is applied automatically at your next paid checkout.

Unused credit expires 12 months after it is earned. Credit balances associated with accounts that violate our Terms may be voided.

Non-Refundable Items (all categories)

• Purchases made partially or fully with referral store credit — the credit portion cannot be refunded to cash; the paid portion follows the rules of the relevant product category above
• Accounts that have violated our Terms of Service

Cancellation

You can cancel your subscription at any time from your account settings under Billing. After cancellation, your plan remains active until the end of the current billing period. Your QR codes remain accessible during this time.

After the period ends, dynamic QRs are paused (not deleted). Reactivate at any time by subscribing again.

How to Request a Refund

Email support@qr-maker.io with your account email and, optionally, the reason for your request. We process refunds within 5 business days. Funds typically appear in your account within 5–10 business days depending on your bank.